Service Legals

Policies, Terms & Conditions

All the legal stuff that you should know about.

Free Plan Terms and Conditions

Coffee Mobile's Free Plan's service terms, covering service provision, billing, customer obligations, privacy, and dispute resolution.

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Mobile Plan Terms and Condition

Coffee Mobile's Mobile Plan's service terms, covering service provision, billing, customer obligations, privacy, and dispute resolution.

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International Calls Price Table

Coffee Mobile's international call rates for all destinations.

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Standard Form of Agreement (SFOA)

Fair Use Policy

Coffee Mobile's fair use policy, which defines normal personal use as well as defines examples of unreasonable use. Important for keeping prices low for everybody.

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Customer Complaints Policy

Overview of Coffee Mobile's complaints handling and resolution process. We strive to offer a 5 star customer experience to all our customers!

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Appointment of Advocate or Authorised Representative

Not around to manage your account? Use this form to appoint an authorised representative.

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Domestic Violence Resources

Coffee Mobile is strongly against domestic violence. If you are a victim, let us know and we will do what we can to assist.

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Financial Hardship Policy

Coffee Mobile's financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need.

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