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At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. ABOUT COFFEE MOBILE Australia's only mobile plans that come with free coffee! NO LOCK-IN CONTRACT KEEP YOUR NUMBER OUR STORY At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Whether you’re looking for an affordable mobile plan or just want to enjoy free coffee vouchers, we’ve got something for everyone. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. Why Choose Us? ✔ Free Coffee Rewards: Enjoy coffee on us—while staying connected. ✔ No Pressure: Not ready for a mobile plan? No worries. Our free plan lets you enjoy free coffee at no cost. ✔ Supporting Local Cafés: Redeem your vouchers at local coffee shops, helping small businesses thrive. ✔ Reliable Network: Powered by the Optus 4G Plus network, we offer dependable coverage with no speed caps. Our Mission To deliver reliable mobile services and joyful coffee rewards for everyone—whether you’re looking for a plan or just a free coffee every now and then. Sign Up Join Us Today! Sign up for our Free Plan or explore our affordable postpaid mobile plans. Whatever you choose, there’s always plenty of coffee and other freebies waiting for you. Join Now

Review E.Tel's Terms and Conditions for detailed information on our mobile plans, services, and policies. Understand your rights and responsibilities as an E.Tel customer. Visit now to ensure you are fully informed about our transparent and customer-focused terms. Service Legals Policies, Terms & Conditions All the legal stuff that you should know about. Free Plan Terms and Conditions Coffee Mobile's Free Plan's service terms, covering service provision, billing, customer obligations, privacy, and dispute resolution. View PDF Mobile Plan Terms and Condition Coffee Mobile's Mobile Plan's service terms, covering service provision, billing, customer obligations, privacy, and dispute resolution. View PDF International Calls Price Table Coffee Mobile's international call rates for all destinations. View PDF Standard Form of Agreement (SFOA) Fair Use Policy Coffee Mobile's fair use policy, which defines normal personal use as well as defines examples of unreasonable use. Important for keeping prices low for everybody. View PDF Customer Complaints Policy Overview of Coffee Mobile's complaints handling and resolution process. We strive to offer a 5 star customer experience to all our customers! View PDF Appointment of Advocate or Authorised Representative Not around to manage your account? Use this form to appoint an authorised representative. View PDF Domestic Violence Resources Coffee Mobile is strongly against domestic violence. If you are a victim, let us know and we will do what we can to assist. View PDF Financial Hardship Policy Coffee Mobile's financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need. View PDF Policies

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Get In Touch CONTACT US We're here to help! Have questions or feedback? Fill out our contact form below or simply give us a call on 1300 809 337 . Our friendly team is ready to assist you with any inquiries about Coffee Mobile services. Let's connect! Call Us 1300 809 337 Email support@coffeemobile.au Postal PO Box 6093 North Sydney NSW 2059 Business Hours Mon - Fri 9:30am - 6:00pm Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. Australia's Only Mobile Plan that comes with FREE COFFEE NO LOCK-IN CONTRACT KEEP YOUR NUMBER OUR STORY At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Whether you’re looking for an affordable mobile plan or just want to enjoy free coffee vouchers, we’ve got something for everyone. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. Why Choose Us? ✔ Free Coffee Rewards: Enjoy coffee on us—while staying connected. ✔ No Pressure: Not ready for a mobile plan? No worries. Our free plan lets you enjoy free coffee at no cost. ✔ Supporting Local Cafés: Redeem your vouchers at local coffee shops, helping small businesses thrive. ✔ Reliable Network: Powered by the Optus 4G Plus network, we offer dependable coverage with no speed caps. Our Mission To deliver reliable mobile services and joyful coffee rewards for everyone—whether you’re looking for a plan or just a free coffee every now and then. Sign Up Join Us Today! Sign up for our Free Plan or explore our affordable postpaid mobile plans. Whatever you choose, there’s always plenty of coffee and other freebies waiting for you. Join Now

At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. OUR STORY At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Whether you’re looking for an affordable mobile plan or just want to enjoy free coffee vouchers, we’ve got something for everyone. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. Australia's Only Mobile Plan that comes with FREE COFFEE NO LOCK-IN CONTRACT KEEP YOUR NUMBER Why Choose Us? ✔ Free Coffee Rewards: Enjoy coffee on us—while staying connected. ✔ No Pressure: Not ready for a mobile plan? No worries. Our free plan lets you enjoy free coffee at no cost. ✔ Supporting Local Cafés: Redeem your vouchers at local coffee shops, helping small businesses thrive. ✔ Reliable Network: Powered by the Optus 4G Plus network, we offer dependable coverage with no speed caps. Our Mission To deliver reliable mobile services and joyful coffee rewards for everyone—whether you’re looking for a plan or just a free coffee every now and then. Sign Up Join Us Today! Sign up for our Free Plan or explore our affordable postpaid mobile plans. Whatever you choose, there’s always plenty of coffee and other freebies waiting for you. Join Now

E.Tel Mobile ensures digital access for all. Discover our user-friendly features and commitment to inclusive design. Learn how we're making mobile services accessible to every Australian. Accessibility Need Help? Accessibility Information Coffee Mobile is committed to delivering the best possible experience from our website to support accessibility and people with disabilities. On this page, you can learn more about our accessibility initiatives. Accessibility guide for this site Coffee Mobile strive to adhere to Web Content Accessibility Guidelines (WCAG) 2.2, to ensure our content is accessible and meets Level A accessibility standards. Screen readers This site's contents have been adapted to work sreen readers. We suggest the below screen-reader and web browser combinations: Jaws with Chrome or Firefox on Windows NVDA with Chrome or Firefox on Windows VoiceOver with Safari on MAC For mobile phones or tablets: VoiceOver on iOS Talkback on Android Translator or interpreter services As the account holder, you can provide verbal authorisation for Coffee Mobile to discuss your account details with a translator or an interpreter. Before transferring the call, the account holder must confirm their name, address, date of birth and phone number. We may also speak with someone who holds an appropriate Power of Attorney or Guardianship Order, they can also act as an Advocate or Authorised Representative for your account. In this case, you’ll need to send us a certified copy of the Power of Attorney or Guardianship Order along with the completed form. Feedback We make every effort to ensure our content is accessible, if you have any questions, requests or feedback please contact us on 1300 809 337 or support@coffeemobile.au

At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. ABOUT COFFEE MOBILE Australia's only mobile plans that come with free coffee! OUR STORY At Coffee Mobile, we blend two of life’s simple pleasures—staying connected with your mates and the joy of a great cup of coffee. A fresh, community-driven brand from E.Tel Mobile, a trusted name in Australian telecommunications since 1999, Coffee Mobile was created to bring our customers something different. Whether you’re looking for an affordable mobile plan or just want to enjoy free coffee vouchers, we’ve got something for everyone. Powered by the Optus 4G Plus network, we ensure you stay connected while enjoying a little extra joy—one coffee at a time. Why Choose Us? Free Coffee Rewards : Enjoy coffee on us—while staying connected. No Pressure : Not ready for a mobile plan? No worries. Our free plan lets you enjoy free coffee at no cost. Supporting Local Cafés : Redeem your vouchers at local coffee shops, helping small businesses thrive. Reliable Network : Powered by the Optus 4G Plus network, we offer dependable coverage with no speed caps. Our Mission To deliver reliable mobile services and joyful coffee rewards for everyone—whether you’re looking for a plan or just a free coffee every now and then. Sign Up Join Us Today! Sign up for our Free Plan or explore our affordable postpaid mobile plans. Whatever you choose, there’s always plenty of coffee and other freebies waiting for you. Join Now

Learn how E.Tel Mobile protects your personal information. Our clear, fair privacy policy ensures your data is handled responsibly. Read about your rights and our commitment to privacy. Privacy & Security Need Help? We take the protection of your privacy very seriously and committed to safeguarding your personal information and ensuring the security of your data. Why do we collect personal information? To provide you with our products and services, we need to collect certain personal information when you sign up. This is a legal requirement for us to supply you with the services you request. We may need to collect additional information after you join to manage your account and continue providing our services. We only collect personal information that is reasonably necessary for business purposes - specifically to supply you with the products you've requested and to provide you with the best possible service. How does Coffee Mobile collect personal information? We collect personal information in various ways, including: Direct provision by you through our website, forms, phone, email, or social media During the process of providing you with a requested product or service From third-party service providers and business partners From publicly available sources Through electronic tagging mechanisms like cookies From our records of your service usage When required by law, such as identity verification before supplying a product or service How does Coffee Mobile store and protect personal information? Coffee Mobile uses a combination of computer storage facilities, paper-based files, and other records to store personal information. We have implemented numerous measures to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We also take reasonable steps to destroy or de-identify personal information when it's no longer needed. How can I access my personal information? Upon request, we will provide you with a copy of any personal information we hold about you. We may charge a fee for retrieving this information, which we will inform you about and obtain your agreement to before providing the information. Please contact our customer service to request access to your personal information. How do I authorise others to act on my behalf? You can appoint an Advocate or Authorised Representative to deal with us on your behalf by contacting our customer service. We may accept a person holding an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative for your account, subject to receiving certified documentation. Getting in touch If you have any questions about Privacy & Security at Coffee Mobile, wish to update information we hold about you, or make a complaint about our collection, use, or disclosure of your personal information, please contact: Privacy Officer 204/66 Berry Street North Sydney, NSW 2060 Or support@coffeemobile.au Complaints will be forwarded to Coffee Mobile's Privacy Officer, who will acknowledge and respond to complaints within 30 days. The response will confirm whether there has been a breach and provide detailed information on rectification actions, future prevention measures, and any necessary actions on your part. If you're unsatisfied with the resolution or if we fail to respond within 30 days, you can request a review of the complaint and resolution. If you remain unsatisfied, you can lodge a further complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

$5.99/mth Mini PAYG Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions Data $0.01/MB Pay as you go Speed is uncapped, often over 200Mbps Local calls $0.01/min. Local SMS $0.25/SMS Refer to your plan's critical info summary for other services $5.99 included credit for international calls and other services International calls from $0.10/min + $0.25 connection fee Month-to-month, no contract Your Billing Cycle starts from the 1st day to the last day of every month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Unique Offer Mini PAYG $5.99/mth Mini plan $5.99 included credit No lock-in contract Price doesn’t change eSIM and standard SIM options Keep your existing number Month-to-month, sim-only 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? We don't want our customers to run out of data because unhappy customers are bad for business, which is why we send more usage notifications than other providers. This way, our customers have more mobile data when they need it! We also have some of the lowest excess data charges in Australia. Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. What's the billing cycle and charge? Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.